Cancellation Policy

At Nohemy Adorno Fitness, I strive to provide my clients with the best possible training experience. To ensure that all clients receive the attention and dedication they deserve, I have implemented a cancellation policy. This policy is designed to promote accountability and respect for both the personal trainer and fellow clients. I appreciate your understanding and cooperation in adhering to these guidelines, which helps maintain a smooth and efficient scheduling system. Please review the details below to familiarize yourself with the cancellation terms.

Cancellation Period: Clients are required to provide a minimum of 24 hours' notice for any cancellation or rescheduling of a personal training or nutrition coaching session. This allows adequate time to adjust schedules and accommodate other clients.

Late Cancellations: Failure to give adequate notice (cancellations made within less than 24 hours of the scheduled session) will result in forfeiture of the training session.

Late Arrivals: Clients who arrive late for a scheduled session will receive the remaining time of the session, and the session will be considered complete. The session will not be extended.

No-Shows: If a client fails to attend a scheduled session without providing prior notice (”no- show”), the personal training or nutrition coaching session will be forfeited and will not be rescheduled. A client is considered a no-show when they have failed to arrive 15 minutes passed their scheduled session time.

Emergency Exceptions: In case of emergencies or unforeseen circumstances, such as sudden illness or a family emergency, I understand that cancellations may be unavoidable. In such cases, please notify me as soon as possible to discuss a possible reschedule without forfeiting the training session. Forfeiture may be waived at the trainers discretion. Clients must provide documentation or evidence of the emergency.

Rescheduling Policy: Clients may request to reschedule a session without penalty if the request is made within the 24-hour notice period and a suitable alternative time within the same week is available.

Accountability and Professionalism: I appreciate your commitment to your fitness journey and value our professional relationship. Consistent adherence to the cancellation policy helps maintain a respectful and effective training environment for both parties involved.

Communication Expectations: All cancellations or requests for rescheduling should be communicated directly to the personal trainer via phone call, text message, or email. Leaving a voicemail is acceptable if done within the 24-hour notice period.

Policy Modifications: This cancellation policy is subject to change at the discretion of the personal trainer. Clients will be notified of any modifications in advance.

By engaging in personal training or nutrition coaching, clients agree to adhere to this cancellation policy. I appreciate your understanding and cooperation in helping maintain a high standard of service. If you have any questions or concerns about this policy, please feel free to discuss them with me.